Everything you want to know before you sign up.
Can't find your answer? Call dispatch at (307) 222-3246 — we're available 24/7.
Getting started
What is a truck dispatch service?
A truck dispatch service finds and books loads for carriers. Your dispatcher searches load boards, calls brokers, negotiates rates, completes broker setups and paperwork, and plans your routes — so you can focus on driving and running your business.
What documents do I need to sign up with Pro Dispatch?
Four documents: your W-9 form (with EIN), MC Authority, Certificate of Insurance, and a Notice of Assignment from your factoring company or a void check. You can upload them securely on our Carrier Sign-Up page.
How fast can I start getting loads?
Once we receive your four documents, we build your carrier profile and your personal dispatcher calls you for a welcoming call. In most cases carriers are ready to book their first load right after that call.
Do I need my own MC authority?
Yes. Pro Dispatch books every load under your own MC authority. That keeps you in control and means brokers pay you or your factoring company directly.
Can I try your service before committing?
Yes. If you run more than one truck, give us one truck for a trial week. If you like the results, add the rest of your fleet. If not, you're free to leave — there's no contract.
Pricing & payment
How much does Pro Dispatch charge?
Box trucks and hotshots are 7–8% of each load's gross, and all other trucks are 5–7% (minimum 5%). Prefer a flat fee? Choose $100 per load or $400 per week. All rates are negotiable — you pick your plan and propose your rate on the sign-up form.
Do you hold my money or collect payment from brokers?
No. Loads are booked under your MC, and brokers pay you or your factoring company directly. We invoice you separately for our dispatch fee.
Do you work with factoring companies?
Yes. We prepare and send invoices to your factoring company with the rate confirmation, BOL and POD. We also work with carriers who use broker quick pay or standard pay.
What is the difference between quick pay and standard pay?
Standard broker payment typically arrives around 28 days after the invoice and POD are submitted. Quick pay gets you paid within about a week, but the broker usually deducts a 3–5% fee.
How dispatching works
Will I have a dedicated dispatcher?
Yes. Every carrier gets a personal dispatcher who works with them 24/7. Each dispatcher handles only 3–5 trucks and is supported by experienced team leads.
Is there forced dispatch?
Never. Your dispatcher gives you at least two load options and you choose which one to haul. You can also set your own schedule, home time and preferred lanes.
Which states and regions do you cover?
We dispatch in all 48 contiguous United States and plan freight across the West, Southwest, Midwest, Southeast and Northeast regions.
What truck types do you dispatch?
Dry van, reefer, flatbed, Flatbed Maxi, step deck, RGN, Lowboy, Landoll, CDL and Non-CDL hotshot, straight box trucks (24'–28') and power only.
Do you handle paperwork like rate confirmations and broker packets?
Yes. We complete broker carrier packets (including RMIS, Highway and MyCarrierPackets), review rate confirmations, collect BOLs and PODs, and prepare invoices.
Will you help me get detention, layover, lumper and TONU pay?
Yes. We track wait times and cancellations and pursue detention, layover, lumper reimbursement and TONU (Truck Order Not Used) pay whenever you're entitled to it.
Contracts & support
Do I have to sign a long-term contract?
No. We don't bind carriers to long-term contracts. You can stop working with us at any time, for any reason.
What hours is your dispatch team available?
Our dispatch team is available 24 hours a day, 7 days a week, 365 days a year — including nights, weekends and holidays.
How do I contact Pro Dispatch?
Call dispatch at (307) 222-3246, message us on WhatsApp at +1 (212) 655-1490, email sales@prodispatchllc.com for onboarding, or accounts@prodispatchllc.com for billing.
By equipment type
Dry Van Dispatch
How much can a dry van owner-operator make per week with dispatch?
Market averages for dry van trucks are roughly $10,000 to $11,000 in weekly gross at about $2.70 to $3.00 per mile. Your actual numbers depend on season, lanes, how many days you run and how many miles you cover. Our job is to push you to the top of that range.
Do you book loads under my MC number?
Yes. All loads are booked under your own MC, so brokers pay you (or your factoring company) directly. We never hold your money.
Can I refuse a load my dispatcher finds?
Absolutely. Your dispatcher brings you options and you choose. There is no forced dispatch at Pro Dispatch.
Reefer Dispatch
How much does a reefer truck make per week?
Market averages for reefer are about $11,000 to $13,000 in weekly gross at roughly $3.30 to $3.60 per mile, with seasonal peaks during produce season. Results vary with lanes, miles and how many days you stay out.
Can you book dry loads for my reefer?
Yes. When a dry load pays better than deadheading to the next reefer market, your dispatcher will present it as an option.
Do you handle multi-stop reefer loads?
Yes. We review every stop, appointment and temperature requirement before you accept, and coordinate with the broker throughout the trip.
Flatbed Dispatch
Do you negotiate tarp pay?
Yes. If a load requires tarps, we negotiate tarp pay on top of the line-haul rate and make sure it is on the rate confirmation.
What is a Flatbed Maxi?
A Flatbed Maxi is a lightweight spread-axle 53' flatbed that can legally haul heavier freight — typically 55,000 to 63,000 lbs — which opens the door to higher-paying steel and machinery loads.
Can you dispatch oversized loads?
Yes. We identify OD freight, confirm dimensions and flag the permits required before you accept the load.
Step Deck & Heavy Haul Dispatch
What's the difference between a step deck and a flatbed?
A step deck has an upper and a lower deck. The lower deck sits closer to the ground, so it can carry taller freight without exceeding legal height limits.
Do you handle permits for oversized loads?
We identify the permits and escorts each load needs and coordinate with you and the broker so everything is in place before pickup.
How much do RGN and Lowboy loads pay?
Heavy haul loads on RGN, Landoll and Lowboy trailers average around $6.00 to $9.00 per mile, with weekly gross averages around $17,000 to $21,000 depending on the market and the freight.
Hotshot Dispatch
Can you dispatch a Non-CDL hotshot?
Yes. We dispatch Non-CDL hotshots and keep every load inside your legal weight limit — typically 9,000 to 12,000 lbs of freight.
How much do hotshot trucks make?
Market averages are roughly $9,000 to $10,000 a week for Non-CDL hotshots and $10,000 to $12,000 for CDL hotshots, depending on miles, lanes and season.
Do you dispatch car hauling loads for hotshots?
Yes. Vehicles are one of the most common hotshot commodities, and we book them for carriers with the right trailer and securement.
Box Truck Dispatch
How much does a 26 ft box truck make per week?
Box truck averages are about $8,000 to $10,000 a week at roughly $1.50 to $1.70 per mile. Equipment like a lift gate and pallet jack opens up more loads and helps push revenue up.
Do I need my own MC authority for box truck dispatch?
Yes. We book loads under your own MC authority so you get paid directly by the broker or through your factoring company.
Do you dispatch team box trucks?
Yes. Team drivers can take expedited freight that pays a premium, and we market your team availability to the right brokers.
Power Only Dispatch
Do I need a trailer for power only?
No. In power only freight the shipper, broker or leasing company provides the trailer — you provide the tractor and driver.
What insurance do I need for power only loads?
Trailer interchange insurance is typically required. For refrigerated trailers you will usually also need reefer breakdown coverage.
How much do power only trucks earn?
Power only averages are roughly $10,000 to $12,000 in weekly gross depending on lanes, miles and the programs you run.
Ready to keep your truck moving with top-paying loads?
Send your four documents today, get a welcoming call from your personal dispatcher, and start your one-truck trial week. No contract. No forced dispatch.